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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.graneromoving.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make an inquiry through the Site, we collect certain information from you, including your name, email address, origin and destination address, phone number, as well as certain details related to what you are moving and the dates you intend to move.  If you are seeking employment with us through the Site, we collect your personal contact information and work history.  We refer to the above referenced information as your “Inquiry Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Inquiry Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Inquiry Information that we collect generally to determine:

  • The nature of your move, provide you with an initial ballpark estimate of your move costs, and to begin to arrange your move if you choose to use our services;
  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • Provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Google Analytics to help us understand how our customers use the Site.  You can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

  • FACEBOOK – https://www.facebook.com/settings/?tab=ads
  • GOOGLE – https://www.google.com/settings/ads/anonymous
  • BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an inquiry through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe including to the United States.

DATA RETENTION

When you place an inquiry through the Site, we will maintain your Inquiry Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at christiantelles@graneromoving.com or by mail using the address details provided on our Site.

Trustpilot

Excellent

Verified
To Whom it may concerns'. To Whom it may concerns'. I would like to thank you for Patricia Martins, who has been working with me, helping me to prepare for my moving from Florida to Brazil. She is very diligent, and has a lot of knowledge. The maze of moving over sea is not easy, but every time I reach out to her with my oblivious questions, she was quick to answer me and explain in minimums details which made my journey of moving over sea, very easy. She is wonderful and kind. Detail oriented, without lose the touch of someone who really cares.
Angelina
Angelina
2022-06-02
Verified
A experiência com a Granero foi boa. Não foi marcante, mas foi boa. A experiência com a Granero foi relativamente boa. Na parte do transporte foi um pouco deficiente, visto que as bolsas da minha esposa foram totalmente amassadas, houve um extravio de tênis e a quebra de dois ventiladores. Na parte do atendimento da Vanessa foi ótimo, já que ela intercedeu em vários momentos e me ajudou a solucionar os problemas.
Alessandro Galina
Alessandro Galina
2022-05-13
Verified
VERY CAREFUL AND COMMITTED TEAM. VERY CAREFUL AND COMMITTED TEAM. EVERYTHING PERFECTLY WELL. CONGRATULATION
Camila Tavares
Camila Tavares
2022-05-10
Verified
Good experience Good experience. Professional team.
Renata Almeida
Renata Almeida
2022-04-28
Verified
Really it was a very good experience !!!!! Really it was a very good experience ! It was my first with a moving, but I liked it very much !!! And I liked very much all your attention. Kindly, Stella Martins
Stella Martins
Stella Martins
2022-04-26
Verified
Richmon/VA x Brasília/DF. Satisfatória Fiz minha mudança de Richmond/VA para Brasília/DF, sendo sempre atendido pela Vanessa Jalain. Tudo foi bem embalado, em caixas de boa resistência. Apesar de ter contratado o container de porta-a-porta, me avisaram um dia antes que não seria possível o container chegar em minha residência. Contrataram um caminhão para recolher meus volumes e levar a um depósito (3h de distância) para somente uma semana depois carregarem o container. Dessa forma, não pude acompanhar o carregamento do container e a colocação do lacre. Mesmo assim, o container chegou em minha residência em Brasília/DF lacrado e com todos meus volumes dentro. Não houve nenhuma avaria nos itens e a entrega foi dentro do prazo. A comunicação com a Vanessa foi satisfatória, respondendo aos e-mails em, no máximo, 1 dia.
Tiago Machado
Tiago Machado
2022-04-18
Verified
The whole process ran smoothly The whole process ran smoothly. Good at answering questions and getting back. The packers were polite and courteous. I would use them again.
Helena
Helena
2022-04-14
Verified
Thank you for the service Thank you for the service. Everything was good and professionally. We have no complaints and my things arrived without damage. Vanessa is an excellent employee who coordinates everything.
Fernanda
Fernanda
2022-04-12
Verified
I am very happy with the staff. I am very happy with the team members and the way the process was handled.
L BG
L BG
2022-04-06
Verified
Atende as minhas demandas sempre com… Atende as minhas demandas sempre com presteza e boa vontade. Me parece ser uma excelente profissional.
Clàudio Tomaz Pereira
Clàudio Tomaz Pereira
2022-04-03